The Royal Sonesta San Juan, Carolina

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Key details

About the Hotel

5961 Isla Verde Avenue, Carolina, Puerto Rico, 00979

Great

8.9

/10

4.1

3.8

“The beach access from the pool area was truly really good!”view full review

Location

The Royal Sonesta San Juan sits directly on Isla Verde Beach, offering stunning views of the Atlantic Ocean. Just two miles from Luis Muñoz Marín International Airport, the hotel provides convenient access to both local attractions and nearby natural wonders. Guests can easily explore Old San Juan, home to historic architecture, dining, and shopping, or visit El Yunque National Forest, located just 30 minutes away.

Wellness

Zen Spa Brisas at The Royal Sonesta San Juan offers a range of wellness treatments, including massages and skin-nurturing body wraps. Guests can experience a tranquil atmosphere with hydrotherapy treatments and relaxation lounges to unwind. The spa also provides sauna and steam room facilities, promoting overall well-being during your stay.

Dining

The hotel features multiple dining options, including Akua Pool Bar, which offers swim-up service for cocktails and light bites. Ocean Breeze serves Mediterranean-inspired cuisine with picturesque beach views, while Sottovento Ristorante features Italian dishes paired with fine wines. In-room dining is also available for guests who prefer to enjoy meals in the comfort of their rooms.

Rooms

The Royal Sonesta San Juan's accommodations include well-appointed rooms and suites with views of the ocean or city. Guests can enjoy amenities such as walk-in showers, mini-fridges, and balconies for ocean-facing relaxation. Enhanced security with laptop-size safes is also available to keep belongings secure during your stay.

Business Facilities

With 24,000 square feet of flexible meeting space, The Royal Sonesta San Juan is equipped to host various events. The hotel maintains a Healthcare Meeting Compliance Certificate Verified Venue for specialized healthcare meetings. Audiovisual equipment and professional support are available to ensure successful gatherings and conferences.

Highlights

Location: Directly on Isla Verde Beach

Wellness: Zen Spa Brisas with innovative hydrotherapy

Dining: Akua Pool Bar and Sottovento Ristorante

Business: 24,000 square feet of meeting space

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Ocean Two Double Beds Tub Mobility Accessible

2 persons

24 m²

2 King Size Beds

Shower

Coffee machine

room details

Junior King Suite City View

2 persons

28 m²

1 King-size bed

Shower

Coffee machine

room details

King Room Garden View

2 persons

24 m²

1 King-size bed and 1 Sofa bed

Shower

Coffee machine

room details

Club King Suite Balcony

2 persons

50 m²

1 King-size bed and 1 Sofa bed

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Delicious Breakfast Buffet

“I had the pleasure of enjoying the breakfast buffet during my stay and was thoroughly impressed. The options were vast, with both a continental choice and a full buffet, including an omelette bar and breakfast meats. The service was warm and accommodating, making it a good start to my day.” view full review

Fun Pool Activities

“The pool area was a highlight for me during my stay. It featured games like ping pong, cornhole, and large Connect 4, which added a fun twist to our relaxation time. Despite being busy, the expansive pool allowed for plenty of space to enjoy, and we had a great time both lounging and playing.” view full review

Fine Ocean View Room

“I was thrilled with the upgrade to an ocean view room at no extra charge! Waking up to the sound of the waves and a gorgeous view from the 15th floor was absolutely rejuvenating. The room was kept clean and well-maintained throughout my stay, which added to my overall enjoyment.” view full review

Beach Oasis Experience

“The beach area reminded me of an oasis amidst the bustling city vibe. Equipped with beach chairs and a convenience of showers, I could easily enjoy the sun and relax. Plus, the beach restaurant offered a nice way to grab a bite without having to leave the serene beachfront experience.” view full review

General

No smoking on site
Paid Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed (limited amount or weight)
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Table tennis

Services

Valet parking
Room service
Housekeeping
Car hire
Dry cleaning
Tours/Ticket assistance

Dining

Restaurant
Poolside snack bar
Snack bar

Business

Meeting/ Banquet facilities

Children

Children's menu
Children's play area

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Beauty treatment

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Terrace
Tea and coffee facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

5961 Isla Verde Avenue, Carolina, Puerto Rico, 00979

Map view

5961 Isla Verde Avenue, Carolina, Puerto Rico, 00979

City landmarks

Shopping Area

Isla Verde Mall

960 m

Beach

Isla Verde Beach

860 m

Landmark

Playa Isla Verde

1.5 km

Store

Pueblo Supermarket at Isla Verde

730 m

Church

Our Lady of Sorrows Catholic Church

1.5 km

Landmark

WOW Surfing School

730 m

Synagogue

Chabad Lubavitch of Puerto Rico

720 m

Beach

Watersports 4U

790 m

Landmark

Reserva Marina Arrecife de la Isla Verde

810 m

Night club

Club Brava and Ultra Lounge

800 m

Landmark

Pine Grove Surfing Beach

910 m

Casino

Casino del Sol at Courtyard Marriott

1.1 km

Beach

Vivo Beach Club

2.1 km

Landmark

Parque Dr. Jose Celso Barbosa

3.2 km

Landmark

Teodoro Moscoso Bridge

2.1 km

Island

Isla Guachinanga

2.2 km

Landmark

Balneario Isla Verde

2.3 km

Landmark

Parque Isla Verde

2.2 km

Landmark

Punta Las Marias Skate Park

2.1 km

Landmark

Laguna San Jose

2.2 km

Landmark

Carolina Public Beach

2.5 km

Beach

Playa Ocean Park

3.3 km

Landmark

Plaza Loiza

2.7 km

Landmark

Ocean Park

3.3 km

Beach

Balneario de Carolina

16.8 km

Nearby

5869 Av. Isla Verde

Coral Beach Apartments

250 m

6063 Ave Isla Verde El San Juan Resort & Casino

El San Juan Casino

330 m

Puerto Rico

Hobie Beach

510 m

El Alambique Beach

520 m

Beach

Playa Hobbie

510 m

Restaurants

SAK-I Asian Fusion

10 m

5961 Isla Verde Ave. InterContinental Hotel

Mi Casita

120 m

6150 Av. Plazoleta Isla Verde

Ciao Mediterranean

320 m

5961 Ave Isla Verde InterContinental San Juan Resort

Alambique Beach Lounge

350 m

5806 Calle Tartak Cond.Racquet Club Carolina PR

Marco's Pizza Isla Verde

90 m

Plazoleta de Isla Verde Shopping #12

Cana by Juliana Gonzalez

330 m

6063 Ave Isla Verde El San Juan Hotel

Popeye's

280 m

Av. 65 de Infanteria

Yamato Sushi and Teppan-Yaki Restaurant

310 m

6063 Ave Isla Verde

Starbucks

260 m

6063 Ave Isla Verde

Galeria Trattoria

260 m

6063 Ave Isla Verde

Lupi's Mexican grill & sports cantina

280 m

6369 Ave Isla Verde

Getting around

City Centre

Carolina15 min · 9.6 km

Airports

Luis Munoz Marin International Airport (SJU)8 min · 4.8 km

Fernando Luis Ribas Dominicci Airport (SIG)15 min · 10.0 km

Train

Sagrado Corazón7 min · 4.4 km

Hato Rey7 min · 4.6 km

Reviews and Ratings

Feedback from previous guests about their experience.

Melissa

United States, March 2025

7.0/10

I just returned from my stay at The Royal Sonesta San Juan, and while I appreciated its beachfront location and some of the staff's friendliness, there were definitely areas that fell short. The rooms were clean but felt outdated and the amenities didn't live up to expectations. Overall, it was a mixed experience that could be improved significantly.

Rooms

6.0

The rooms were nice and clean, but they had a musty smell and felt a bit dated. I expected more for the price I paid.

Service

7.0

Service was friendly and helpful, but wait times were often too long, which can be frustrating during peak hours.

Location

9.0

The location is fantastic, right across from Isla Verde Beach and walking distance to local shops and restaurants, which made exploring easy.

Dining

5.0

While the hotel offered a variety of dining options, the breakfast buffet didn't feel worth the price, and some food items were overpriced compared to quality.

Facilities

6.0

The facilities included essentials like room service and housekeeping, but they didn't stand out much compared to other hotels I've stayed at.

David

United States, January 2025

5.4/10

My experience at The Royal Sonesta San Juan was a mixed bag. While I loved the upscale beach access and the helpful staff, I was disappointed by the bathroom's condition and the expensive dining options. The amenities were plentiful but could use some improvement.

Rooms

6.0

The room I stayed in had a nice pool and ocean view, but the bathroom showed signs of aging, with some low-quality fixtures that made it less appealing.

Service

7.0

Staff members were generally polite and attentive, especially at check-in, but I did have a few instances where I felt overlooked by some servers.

Location

9.0

The hotel's location is fantastic, being close to both the beach and local dining options, making it easy to explore the area.

Dining

5.0

Dining options at the hotel were convenient but quite pricey. I didn't find the value to be on par with the experience.

Facilities

8.0

The pool area was lovely and expansive, plus having beach access without extra fees was a nice bonus, though the pool closed early at night.

Gary

United States, January 2025

6.6/10

My stay at The Royal Sonesta San Juan had some highlights, especially the friendly staff and the beautiful beachfront. However, I encountered several issues, particularly with the cleanliness of the amenities and the condition of the room, which fell short for the price I paid. If you're looking for a luxury experience, you might want to consider other options.

Rooms

5.0

The room I stayed in showed signs of aging, with some rust and peeling hardware in the bathroom. Although it was serviced daily and came with complimentary water, I was disappointed by the unclean AC unit and slight mold around it, which impacted my comfort.

Service

6.0

While some staff members were friendly and attentive, I faced issues with the wait staff who didn't seem adequately trained, causing delays in service during my meals. Overall, the level of service varied quite a bit.

Location

7.0

The location was perfect for quick access to the beach and local eateries, but if I wanted to explore further into San Juan, I felt a bit limited. It was a good spot if beach time was my only goal.

Dining

6.0

I really enjoyed the on-site restaurant, which offered fantastic food, but the service during my meals was consistently slower than expected. The quality was there, but the organization wasn't.

Facilities

7.0

The pool and beach area were nice features of the hotel. Unfortunately, the pool closed too early for my liking, and some facilities like the hot tub could have used better maintenance to enhance the overall experience.

Danny

United States, November 2024

6.0/10

My stay at The Royal Sonesta San Juan was good, with a beautiful ocean view room and friendly staff. However, I did encounter issues with noise from neighboring rooms and the condition of the bathroom. Overall, I enjoyed the amenities and beach access, but the noise problem and some maintenance issues were drawbacks.

Rooms

7.0

I had a pool/oceanview room on the 6th floor. While the decor was charming and everything was clean, the thin walls meant I could hear too much from my neighbors, which was frustrating at night.

Service

9.0

The staff was incredibly helpful and friendly. From check-in to poolside service, they made my stay comfortable and ensured I had everything I needed.

Location

8.0

The hotel's location near the beach was perfect. Isla Verde beach is beautiful, but the waves can be a bit rough for young kids. There are also convenient dining options nearby, like a CVS and local restaurants.

Dining

7.0

I enjoyed breakfast at the beach bar, and I appreciated the fresh fruit-infused waters by the pool. It would be great to see some complimentary breakfast options in the future.

Facilities

8.0

The pool and beach areas were clean and well-maintained, with plenty of amenities like chairs and umbrellas. However, during peak times, it was hard to find a spot due to non-guests using the facilities.

John

United States, October 2024

5.6/10

I recently stayed at the Royal Sonesta in San Juan, and while the location and facilities are beautiful, the service fell short. The beach and pool areas are stunning, and the rooms have great views, but the customer service and room conditions were disappointing at times.

Rooms

6.0

My room, while having a great view, showed signs of wear and tear, with minor issues like cracked paint and a shower head that wasn't properly secured. Housekeeping wasn't consistent with cleanliness, leaving some unwashed cups and an unvacuumed carpet.

Service

5.0

The service here was inconsistent. Some staff were friendly and helpful, especially the head concierge, but many others were poorly trained and lacked welcoming manners. It was frustrating to have to initiate greetings, and requests sometimes felt ignored.

Location

8.0

Being only five minutes from the airport made getting there easy, plus it was close to local dining and shops. The beautiful beach right at the hotel was definitely a highlight of my stay.

Dining

5.0

The dining options on-site were somewhat limited and overpriced. I found the breakfast buffet to be underwhelming, and it was disappointing to experience delays and rudeness at the pool bar.

Facilities

7.0

The hotel had great facilities like a lovely pool and spa. The beach setup was nice, with towels and chairs provided. However, cleanliness around the pool area could definitely improve, as some tables were not attended to.